Review Web is a review automation platform that helps businesses collect more customer reviews through automated email and SMS invite sequences. We make it easy to build your online reputation across Google and other review platforms.
Yes. Review Web requires a Google Business Profile to sign up. This ensures your reviews go to a legitimate, verified business listing. If you don't have one yet, you can create one free at business.google.com.
Google API Limitation: Google only returns their "5 most relevant" reviews. A brand new rating-only review often doesn't make the cut because Google prioritizes reviews with text. If you have an advanced connection setup you can return all of them.
If someone registers your business before you do, don't worry - your reviews are still safe. On our free plan, all review requests direct customers to your official Google Business listing, so any reviews collected still benefit your actual business.
If you need to claim your business from an existing account, contact our support team. We'll verify your ownership and transfer the account to you or remove the duplicate registration.
We verify ownership through one or more of the following:
Yes! You can add multiple businesses to your account. Each business has its own subscription plan and dashboard but they can share a login.
You can manage your subscription from your business dashboard under Settings → Billing. Changes take effect at the start of your next billing cycle.
Yes. You can cancel your subscription at any time from your dashboard. You'll retain access to paid features until the end of your current billing period. There are no refunds on any memberships purchased.
Basic — Get started with Google reviews, a basic QR code, your own review page, and AI-powered review writing help.
Professional ($24.95/mo) — Add multiple review platforms, customer management, automated SMS and email invites, competitor tracking, and enhanced AI review writing including the ability to add special directions for the AI.
Plus ($39.95/mo) — Everything in Professional, plus AI review writing with 3 polished versions (Polished, Detailed, and Concise styles), AI-powered Google Posts, AI response suggestions, advanced competitor analysis with AI insights, and video/FAQ sections on your directory page.
When you add a customer, we send an initial invitation 1 hour later. If they don't leave a review, we automatically follow up on days 3, 7, 14, 21, and 30. The initial invite uses both email and SMS (if enabled), while follow-ups are email-only to avoid overwhelming customers.
Our AI Review Enhancement tool helps customers write better reviews. They provide a few bullet points about their experience, and our AI expands it into a well-written review while keeping their authentic voice. The customer always reviews and approves the final text before posting.
Track up to 3 competitors and see how your reviews compare. View rating trends, review velocity, keyword analysis, and AI-generated insights about your competitive position. You can try it free by clicking here for one competitor.
Yes, However emails are sent from Review Web but on behalf of your business. Your business name and branding appear prominently. Customers click through to your custom directory page or directly to Google.
Yes. Every message includes an unsubscribe option. Customers who opt out are automatically removed from future invite sequences.
No. We help you ask for reviews at the right time with the right message, but we can't guarantee customers will leave reviews. Our automated follow-up sequence significantly increases response rates compared to asking once.
Absolutely not. Review Web helps you request authentic reviews from real customers. We never create fake reviews, and incentivizing reviews violates Google's terms of service.
You can add customers manually in your dashboard. Each customer needs at least a name and either an email address or phone number and a brief summary of the service or product provided.
Yes. We use industry-standard encryption (SSL/TLS) for all data transmission. Payment information is processed securely through Stripe and never stored on our servers.
Customers can be added manually through your dashboard. Professional and Plus plans include webhook integrations for connecting to Zapier, Make.com, and custom CRMs. Full API access is on our roadmap
Your data is retained for 30 days after cancellation in case you decide to return. After that, it's permanently deleted. You can request immediate deletion by contacting support.
Agencies can partner with Review Web for their clients at $199/year plus a discounted rate for each client. You manage multiple client businesses from a single dashboard and can resell at your own pricing.
Agency accounts include custom branding options so your clients see your agency's brand.
When a new review is detected with a rating of 3 stars or below, we immediately email you an "Adverse Review Alert" so you can respond quickly.
Professional & Plus members also receive an AI-generated suggested response in the alert email. This gives you a professional, empathetic starting point to address the customer's concerns - you can use it as-is or customize it before posting your reply on Google.
Quick responses to negative reviews show potential customers that you care about feedback and are committed to resolving issues.
Review Web automatically syncs your Google reviews live on to your dashboard. You can reply directly to them from google, evaluate them with our sentiment analysis and even compare against competitors.
Yes! You can try Professional Plus free for 14 days with no credit card required. Start your trial at here.
You can connect your Google Business Profile via OAuth to unlock advanced features like viewing/replying to Google reviews directly from your dashboard (Plus), posting updates to Google, and importing photos. Free users can still connect to sync basic business info.
Professional and Plus users can create custom feedback surveys with ratings, multiple choice, and text questions. Use surveys to collect NPS scores, post-service feedback, or specific insights before asking for public reviews.
Yes! Professional and Plus users can create and publish posts directly to Google including Updates, Offers, Events, and Products. Plus users also get AI assistance to polish content and generate matching images.
